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Self-Study Guides
- In Solving Problems: Strategies That Work, you will learn what constitutes a problem as well as strategies and approaches for solving problems. You'll also learn a specific problem-solving process that can be used effectively in diverse workplace situations, and you'll learn how to use problem-solving tools and techniques for resolving and finding solutions to specific problems.
- In Getting There! Negotiation Planning you will learn how to use an effective method for planning upcoming negotiations. Using this method, you'll learn how to prepare for negotiations that result in a "win" for all involved and that help develop long-term relationships. This planning method enables you to define and prioritize key issues, analyze your negotiating partner's style, define your own "walking point", and determine the parameters of a true win/win resolution.
- Managing Change–Keys to Success provides an introduction to change management. It is designed to improve your understanding of how the change process works and how each step in the process contributes to the overall success of the change. You will learn how to use a variety of tools, strategies, and techniques for managing change, and you'll learn how to help support and sustain a change initiative.
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