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Manager's Pocket Guides

Are you looking for practical tips, ideas and techniques? Manager's Pocket Guides will help you improve as a manager. Each guide has been written by an expert in the field.
Dealing With Conflict
e-Communication
This pocket guide includes: guidelines for communicating effectively through e-mail, voice mail and conference calls; tips for cost-effective communications; and creative and practical suggestions for building and managing your virtual team.
Conflict causes stress, low morale, and decreased productivity. This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment.
Emotional Intelligence
Effective Meetings
This pocket guide will help a leader assess where he or she is weak and give concrete suggestions to strengthen EQ, resulting in a more successful career and a more satisfying life. The guide is written in a straightforward and supportive style. Learn easy, proven techniques that keep you in control of your meetings. This complete guide to effective meetings will show you how to prepare for success and end with results. It includes structured activities that keep everyone focused on your issues, practical techniques for dealing with unproductive participants, and essential considerations for high tech meetings.